1. What is being offered?

A new cellular telephone.
Optional cellular service features.
Cellular answering service.
Different cellular rates.

2. What is included with the letter?

Printed information.
A new telephone.
A gift certificate.
Nothing

3. What does Anthony say about most of the programs?

The 100-minute program is good.
The programs are close to useless to him
The walkie talkie program is useless.
The color photo programs are useless

4. Why doesn’t Anthony like the programs listed?

It’s too expensive.
They are the same as before.
The cell phones required for the programs are outrageous.
He is satisfied with the plans he has now

5. What does Anthony ask the company to do?

Not send him any more of these catalogues
Stop giving him trash.
Stop taking up his mailbox space.
Send him a better catalogue next time

6. What would cause an account to be closed?

Low balance.
Inactivity
Unanswered telephone calls.
Returned mail.

7. According to the letter, what is one function of customer service?

To assist opening new accounts.
To give account balances.
To provide tax information.
To help transfer money into accounts.

8. How many ways of funding the account does the letter describe?

1
2
3
4

9. Why did the investor want the account to be terminated?

He has found another company with better benefits.
He feels the company needs extra work
He wasn’t satisfied at all with the company
He wasn't getting enough interest with this company.

10. How does the investor feel about this situation?

Sorry that he didn’t notify them about what happened.
The company needs improvement.
Sorry that he didn’t give them enough work
Upset because he has no money in his account.

11. About how many viruses does Logan warn about?

1-2.
3-4.
5-6.
more than 7.

12. According to Logan, what is one thing that will NOT need to be sent as an attachment by e-mail?

Office memoranda.
Payroll reports.
Anti-virus software.
Personnel records.

13. What is one condition under which staff is permitted to open an attachment?

The attachment is necessary for work.
The attachment has previously been scanned by virus protection software.
The attachment is a word processing or a spreadsheet file.
Under no circumstances should an attachment be opened.

14. What course of action is suggested if a suspicious attachment is encountered?

Call a specialist.
Scan the attachment with anti-virus software before opening it.
Delete the attachment and the file to which it was attached.
Turn off the computer.

15. Why was the message left?

His ETS reports arrived late.
He has mistakenly opened an e-mail with viruses.
He couldn’t get his ETS reports done on time.
He wanted to know if the ETS reports were due today.

16. What is the purpose of the plan?

To help stimulate local business.
To provide guidance for future development
To improve educational opportunities for neighborhood youth.
To recruit volunteers for the West Hills Neighborhood Association.

17. Who is Sid Robinson?

The principal of Young Elementary School
A member of the West Hills Neighborhood Plan Steering Committee
A contact at the City Planning Division
A citizen, opposed to the plan.

18. How can the plan's progress best be described?

Beginning
Almost finished.
Completed
Finished, but being revised.

19. Why was a message left?

Couldn’t get contact by phone.
Stamps are sold out.
The secretary wanted to take it.
Fastest way to get contact.

20. What does Mary say about Tutor road?

She thinks that’s the only part of town that needs work.
There is least traffic there.
They need more stop signs there.
If they are mentioning Tutor road in the meeting, she will not go.

This test is for VIP account only.
Please purchase a VIP account to take the test and view answer.